At Boru, we know Vtiger inside and out. Boru is the largest provider of Vtiger support services and because of this focus and volume, our technicians know vtiger better than other service providers. Our professional, English-speaking staff is deep with seasoned support techs.
You can call us to get quick answers and help when you have Vtiger issues you can’t solve.
Boru provides Support, Training and Coaching on Vtiger installations. Support can be provided over the phone, via terminal server, via web conference, and in person.
- We provide immediate confirmation of support requests and a level 1 tech is assigned within 30 minutes.
- We provide support 24/5 as well as on weekend days.
- We have procedures to escalate your support issue for immediate response.
- In certain cases your company will be assigned a dedicated account manager and will be able to call him/her directly.
- We charge $100 per hour for support. You pay only for the minutes used — we do not round the minutes up. We ask you to pay $100 up front to open your account, and after that we bill at the end of the month for any time used.
- You get a report the morning after the work was performed. The report gives a full accounting of what we did, how long it took and how much it cost.
- You can purchase support packages to reduce the hourly cost.