Sometimes you just want to comment on a record and notify another user. Consider this, you’ve got a record and it’s assigned to your marketing person but you want to loop your sales in on it. What do you do?
We created a customization that allows one to tag multiple users on comments. They receive notifications, have visibility of the comment on the record, and can easily see who else was looped in on the conversation. All without ever leaving Vtiger!
Tagging users in comments helps reduce the amount of email crosstalk that comes from forwarding links to records, reply all’s, and long email chains. This customization keeps the conversation inside the box so that nothing gets lost to the email inbox abyss.