Field Service – Vtiger Ticket Resolution

We always strive to make every process for our customers as efficient as possible. Recently, we focused on improving the External Ticket Submit Form process for a client.

Before this customization, tickets needed to be printed, then delivered to the field technician while he or she made notes on that ticket. After, a customer signature was required, and then data was entered into Vtiger.

With this latest customization, a user and/or field technician can submit a ticket while in the field much quicker than before. The new features — including a login screen, specific fields, and expiration time for tickets — enables the process to require less steps and allows more efficient data entry on tablets or smartphones.

Vtiger - Ticket Resolution
Vtiger – External Ticket Submit Form

Want to learn more about this customization? Contact us with any questions.

Interested in learning more? Let us send you an email.

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