We always strive to make every process for our customers as efficient as possible. Recently, we focused on improving the External Ticket Submit Form process for a client.
Before this customization, tickets needed to be printed, then delivered to the field technician while he or she made notes on that ticket. After, a customer signature was required, and then data was entered into Vtiger.
With this latest customization, a user and/or field technician can submit a ticket while in the field much quicker than before. The new features — including a login screen, specific fields, and expiration time for tickets — enables the process to require less steps and allows more efficient data entry on tablets or smartphones.
Want to learn more about this customization? Contact us with any questions.